Terms & Conditions | Tyler Tolman
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TERMS & CONDITIONS

Welcome to the Tyler Tolman website (the Website), which is owned and operated by TOLMAN HEALTH LIMITED (we, us, our, Tyler Tolman, TH), registered to 19th Floor, Golden Centre, 188 Des Voeux Rd, Central Hong Kong, Hong Kong.

 

Your access to the Website is conditional upon your acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document (collectively known as Terms of Use). Your use of, and/or access to, the Website constitutes your agreement to these Terms of Use and other applicable Law.

We reserve the right to amend the Terms of Use at any time. Although we may notify you of any amendment, revision or modification, it is your responsibility to periodically review the Terms of Use. You agree to be bound by such changes, modifications or revisions as made by us from time to time.

Our services


We cannot be responsible for any delays or interruptions to the Website. We will use commercially reasonable efforts to minimise delays and interruptions. However, we cannot warrant that the Website will be available at all times or at any given time.

We may at any time and without notice to you, discontinue the Website in whole or in part. However, we cannot be responsible for any loss, cost, damage or liability that may result from our discontinuance of the Website.

Warning


The websites owned by Tolman Health, include but not limited to, tylertolman.com, tolmanhealinghub.com, tolmancoaching.com, iamempowerd.com, ancientegyptiantools.com, tolmanhealth.com, and their associated social media pages, and any Tolman Health online membership platform (collectively referred to as Tolman Health websites), contains information written by a variety of sources. The material is provided for informational and educational purposes only. It should not be used as a substitute for professional medical advice, diagnosis or treatment. Always consult your professional healthcare providers before beginning any new treatment or health regime.

The resources delivered by Tolman Health, including any events, expert podcast series, live or recorded Q&As, videos, MP3s, case studies and all other supporting and/or supplemental educational including video, voice and sound recordings, images, graphs, workbooks and any other product (collectively referred to as “the Services”) have not been evaluated by any Food & Drug Administration Body. The Services are not intended to diagnose, treat, cure, or prevent any disease and cannot be considered a substitute for professional care by a doctor or other qualified medical professional.

Prohibited conduct


In relation to the Website, you must not:

  • use the Website for any activities or post or transmit via the Website, any information or materials which breach any laws or regulations, infringe a third party’s rights, or are contrary to any relevant standard or codes;
  • use the Website to post or transmit any material which interferes with other users or defames, harasses, threatens, menaces, offends or restricts any person or which inhibits any user from using the Website or the Internet;
  • use the Website to send unsolicited email messages;
  • in any way tamper with, hinder or modify the Website;
  • knowingly transmit any viruses or other disabling features to the Website or via the Website; or
  • attempt any of the above acts or facilitate or assist another person to do any of the above acts.
 

Intellectual Property


The material on the Website, including the software, design, text, images and graphics comprised in the Website and the selection and layout of the Website are owned or under licence by Tolman Health and are protected by Hong Kong and International laws.

Your use of the Website does not grant you a licence or act as a right of use of any of the trade marks or logos, whether registered or unregistered, that are displayed on the Website without the express written permission of the trademark owner.

This site and the content comprising the Services are protected by copyright laws and belong to TH or its partners, affiliates, contributors or third parties. The copyrights for all graphics, photographs, images, artwork, text, fonts, software and other technology, and the contents, design, layout, functions, appearance and other intellectual property, comprising the Services are owned by TH or other copyright owners who have authorised the use of this site.

Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with TH or purchasing TH products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own personal, non-public, non-commercial use.

You must not:

  • reproduce or use any of the material on the Website for commercial purposes, including sale;
  • in any way modify the material on the Website; or
  • cause any of the material on the Website to be framed or embedded in another website.
  • Use any of the marks or logos appearing throughout the site without the prior written consent of TH, unless expressly permitted under these Terms of Use.

In summary, you must not modify, copy, reproduce, republish, frame, upload to a third party, post, transmit or distribute the content of the Website in any way except as expressly provided for by us or expressly authorised in writing by us.

In the event that you do any of the above acts, we will not hesitate to enforce our intellectual property rights against you.

Restrictions Of Use


You agree to use this site only for lawful purposes and in accordance with these Terms of Use.

Unless otherwise agreed to in writing, the Services are provided for non-commercial, personal use, and/or so that you may learn about TH and our events and/or products. You may not use the Services for any other purpose without TH’s express prior written consent. You shall not modify the Services in any way, nor shall you attempt to access any content that is not intended for you.

Neither you nor any other party purporting to be authorised by you, are permitted to use the Services and any name, logo, trademark or any other intellectual property associated with the Services, for any purpose other than that authorised by these Terms of Use without the prior written consent of TH.

Participation Conduct


Harassment in any manner or form on the TH websites, including via email, messenger, Facebook comments or otherwise, is strictly forbidden. You may not upload to, distribute, or otherwise publish through the TH websites any content which is libellous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offence, violate the rights of any party or which may otherwise give rise to liability or violate any law.

Impersonation of others, including a TH or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited.

You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organisation.

Although under no obligation to do so, TH reserves the right to monitor the use of this site and the Services to determine compliance with these Terms of Use, as well as the right to remove or refuse any information for any reason.

TT does not and cannot review all communications and materials posted to or created by users accessing the site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, TT is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site.

However, TT reserves the right to block or remove communications or materials that it determines to be:

  1. Abusive, defamatory, offensive or obscene,
  2. Fraudulent, deceptive, or misleading,
  3. In violation of a copyright, trademark or; other intellectual property right of another; or
  4. In breach of these Terms of Use or otherwise unacceptable to TT in its sole discretion.

Online Programs & Memberships


Upon purchase, you will receive an email with a link to access the Tolman Health programs area where you can log in to your online program or membership.

When you are purchasing from this site you agree to be billed either as a one-off transaction, or recurring subscription, depending on what you have purchased.

Lifetime access refers to the lifetime of the program unless we consider you have breached these Terms and your access is removed.

TH reserves its right to change, suspend or discontinue any aspect of the Services at any time, including the availability of any content, tool or feature.

Cancellation of a Recurring Subscription

Memberships with a recurring subscription fee may be cancelled at any time by contacting us, effective once your current billing period has ended. 

To ensure your subscription is cancelled before your next scheduled payment, notice to cancel must be provided at least 48 hours prior to the payment due date.

Reactivating a Cancelled Subscription

A previously cancelled recurring subscription may be re-activated at any time by contacting us. A one-off administration fee applies to re-activate this membership.

Third party links


The Website may contain hyperlinks and other pointers to websites operated by third parties (Linked Websites). We do not control Linked Websites and are therefore not responsible for the content of any Linked Website or any hyperlink contained in a Linked Website. We provide the hyperlinks for your convenience only and do not indicate, expressly or implicitly, any endorsement, sponsorship or approval by us of a Linked Website or the products or services offered at Linked Websites. You visit Linked Websites entirely at your own risk.

 

We do not provide any warranty or take any responsibility for any aspect of Linked Websites or their content. You should make your own investigations with respect to the suitability of goods and/or services offered to you via a Linked Website.

Indemnity


By using the Website, you agree to indemnify Tolman Health from and against all actions, claims, suits, demands, damages, liabilities, costs or expenses (whether in tort or in contract including and without limitation, negligence) arising out of or in any way connected to the use of the Website by you.

Disclaimer


Some legislation, such as The Sale of Goods Ordinance (Cap. 26 of the Laws of Hong Kong) and other similar consumer protection laws and regulations in other countries may confer you with rights and remedies relating to the provision of goods or services to you by us via the Website which cannot be excluded, restricted or modified (your “Statutory Rights”). We exclude all conditions and warranties implied by custom, law or statute except for your Statutory Rights.

Except for your Statutory Rights and with respect to the Website:

  • all material on the Website is provided to you without warranties of any kind, either express or implied;
  • we expressly disclaim all warranties of any kind including but not limited to warranties of acceptable quality and fitness for a particular purpose;
  • we do not warrant that the functions contained in any material on the Website or your access to the Website will be uninterrupted or error free, that any defects will be corrected or that the Website or the server which stores and transmits material to you are free of viruses or any other harmful components; and
  • we do not warrant or make any representation regarding your access to, or the results of your access to, the Website including its correctness, accuracy, timeliness, completeness, reliability or otherwise.

To the extent permitted by law, including but not limited to any act or omission on your part, we will not be liable for any loss, damage, costs or expense whether direct, indirect, incidental, special and/or consequential, including loss of profits, suffered by you or claims made against you which result from any use or access of, or any inability to use or access, the Website.

You expressly acknowledge that we do not exert control over users of the Internet and we are not liable for damage suffered by you, either directly or indirectly, as a result of your access to the Website.

Limitation of Liability


To the extent permitted by law, our liability for breach of any implied warranty or condition, which cannot be excluded by the Terms of Use, is limited, at our option, to one or more of the following:

In the case of services supplied or offered by us:

  • the resupply of the services; or
  • the payment of the cost of having the services resupplied.

In the case of goods supplied or offered by us:

  • the replacement of the goods or the supply of equivalent goods;
  • the repair of such goods;
  • the payment of the costs of replacing the goods or acquiring equivalent goods; or
  • the payment of the costs of having the goods repaired.
 

Privacy


By agreeing to and accepting the Terms of Use, you also agree to the Tolman Health Privacy Policy.

Termination


The Terms of Use are effective until terminated by us, which we may do at any time and without notice to you. In the event of termination, all restrictions imposed on you by the Terms of Use and limitations of liability set out in the Terms of Use will survive.

Miscellaneous


We rely upon your continued observance of the Terms of Use. If we suffer loss or damage or incur any costs associated with any breach by you of the Terms of Use or any associated legal obligation, you agree to indemnify us for those losses, damages and costs.

We do not make any claims that the information is appropriate or may be downloaded in all areas, countries or jurisdictions. Access to the information contained in the Website may not be legal by certain persons or in certain countries. If you access the Website, you do so at your own risk and you are responsible for compliance with the laws of your jurisdiction.

If any provision of the Terms of Use is found to be invalid or unenforceable by a Court of Law, such invalidity or unenforceability will not affect the remainder of the document, which will continue in full force and effect.

All rights not expressly granted in the Terms of Use are reserved.

If we do not act in relation to a breach of the Terms of Use by you, this does not waive our rights to act with respect to subsequent or similar breaches of the Terms of Use by you.

Applicable Law


The Terms of Use are governed by and construed in accordance with the laws of Hong Kong. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the Courts of Hong Kong and Courts of Appeal from them for determining any dispute concerning the Terms of Use.

Contacting us


If you have any questions about these Terms & Conditions, please reach out to Customer Service using the Contact Us form. 

Please read these terms and conditions carefully before booking a Tolman Health event. Registration to any Tolman Health event means that you agree to all Event Terms.

Any participation in any of these services, will constitute worldwide acceptance and be bound by the terms of this binding legal agreement (referred to herein as “Agreement”), owned by Tolman Health (referred to herein as “we”, “us”, “our”, or “TH”) and our users or buyers (“you” or “Attendee”).

All TH events and its components are offered for informational and educational purposes only and are not intended to be a substitute for professional medical advice, diagnosis or treatment.  All the information shared at TH events are our opinions and should not be used in place of the advice of a physician or medical professional. Any dietary or lifestyle changes implemented as a result of the information provided is done at your own discretion, and you understand that you are responsible for your own health and any desired outcomes.

We reserve the right, at our sole and absolute discretion, to change, modify, add, or remove portions of these terms at any time without notice and, unless otherwise indicated, such changes will become effective immediately. Therefore, please check these terms periodically for changes. Your continued participation towards our events following the posting of changes to these terms will mean you accept those changes.

Deposit and Payments


All payments will be processed via credit card at the time of booking an event. The Attendee is responsible for notifying TH of any changes to credit card details prior to payments being processed.

Deposit

A deposit, in an amount agreed at the time of registration, may be paid to secure your booking.

Payment Plan

Payment plan options are not available for all events.

Payment plans will be scheduled on mutually agreed upon processing dates.

All payment plans incur a 10% administration fee to cover costs incurred with facilitating the payment plan, and will be added to the final cost of the event.

Final Payment

The final payment for a live (physical) event must be processed no later than 45 days prior to commencement of the event (90 days prior to the event for Tolman Activation Tour), unless otherwise stated. 

Final payment for a live virtual event must be processed a minimum of 14 days prior to the first day of the event, unless otherwise stated. 

Refer to the terms and conditions specified on your event enrolment form, or contact us to confirm the final payment date.

**The Attendee is only considered a participant to the event once payment has been received in full.

 

Fees and Prices


Our nominated currency is AUD, therefore all prices are quoted and payable in this currency, unless otherwise specified.

Additional 3rd Party Fees

Bank Fees – TH is a global company. We are not responsible for additional fees charged by banks for international transaction fees. Please check with your bank prior to purchasing to inquire if additional fees apply.

Customs Fees – Every country is different with its customs regulations for charging fees, whether they exist and, if so, how much. We are not responsible for overseas orders should they incur additional customs charges. It is recommended to contact your local customs office to inquire further.

Rescheduling Your Own Enrolment


All communication to enquire and/or make arrangements for an alternative event must be emailed to [email protected], in line with the below guidelines.

Live Events

Where you are unable to attend the event on the dates for which you have enrolled:

  1. Notice provided 60 days or more prior to the event start date, you may reschedule your attendance to the same event taking place within twelve (12) months of the original start date, without incurring a transfer fee.
  2. Notice provided 30-60 days prior to the event start date incurs a 30% transfer fee, to be deducted from the total funds paid.
  3. Notice provided under 30 days prior to the event start date results in forfeiting your position and is not eligible for a refund.  
Virtual Events

Where you are unable to participate in the event on the dates for which you have registered:

  1. Notice provided within 14 days of the event start date incurs a $50AUD admin fee.
  2. Notice provided within 7 days of the event start date incurs a $100AUD admin fee.
Additional fees will be invoiced and sent to you via email. Once payment has been received, you will be added to the attendee list for the alternative event dates as requested. 
 

Fees deducted go towards costs incurred to TH for the original event.

The balance owing for the rescheduled event is due no less than 10 days prior to the start date in order to secure your attendance.

Refunds


Once the first payment has been made, you are entitled to 7 days as a cooling off period where you can change your mind and cancel your position at our program.

Cancellations made during the 7 day cooling off period will incur a 5% processing fee, calculated on monies received to date. This fee will be deducted from the amount to be refunded.

Refunds will be processed on the same credit card that was provided to process payments.

After the 7 day cooling off period, a refund will NOT be processed.

Non-refundable Event

Due to costs incurred, a refund cannot be processed for Tolman Activation Tours (TAT) if you are unable to attend on the dates you have registered for. Contact our Events team for more information.

Money Back Guarantee

Where TH has an event that offers a money back guarantee, all conditions of the offer must be met in order to qualify for the refund. Conditions include, but not limited to:

  • Event is paid in full

  • Attend the event for its entirety

  • Contact us within 48 hours of the event ending

 

Transferring Tickets (Name Change)


An event ticket may be transferred to another person whom you nominate, provided the following guidelines are met:

  1. The request to transfer to another person must be submitted prior to the final payment date. Refer to the ‘Deposits and Payments’ section of these Terms.

  2. The name and full contact details of the person taking your place is provided to TH no later than seven (7) prior to the event; emailed to [email protected].

  3. Payment of an administration fee in the amount AUD$130 is paid at the time of notifying TH of the transfer.

  4. The person taking your place understands that by accepting the transfer they are bound by these terms and conditions.

Tolman Longevity Tours

In the event that you cannot attend the event for which you have booked, your ticket is transferable to another person, provided that you identify to us the person to whom you wish to transfer your ticket together with full contact details for your substitute, at least seven (7) days before the program.

Tolman Activation Tour 

Tickets for this event are Non-transferable.

Death


Where the Attendee passes away, a death certificate must be provided to process a refund. A refund may be provided per the following:

  1. Death occurs prior to the event

    More than 45 days – full refund of monies received, less a 10% administration fee.
    Less than 45 days – full refund of monies received, less 30% administration fee.

  2. Death occurs during the event

We do NOT refund any monies received once the event has commenced, due to financial commitments to the event. The Attendee’s emergency contact person assumes all responsibility of the emergency process as soon as our team has contacted them. Your nominated emergency contact must agree to these terms, therefore we strongly recommend providing him/her with a copy of this Agreement.

All attendees MUST HAVE travel insurance to attend our events. 

Tolman Health Program Changes


We may for any reason deem it necessary to change the program dates, audience capacity, venue, speaker or hours without prior notice.

Tyler Health Event Cancellation and Rescheduling

TH reserves the right to reschedule or cancel any event if we feel it is necessary and in the best interest for both parties (You, the attendee, and TH), this includes instances of Force Majeure.

We will notify you in writing no later than 30 days before the event is due to begin, except for Force Majeure, unusual or unforeseen circumstances outside the TH’s control. In which case, we will transfer your enrolment to another available date, or offer another program of equal value, to attend within the year. Monies paid will not be refundable and TH will not be held liable for any compensation.

Tolman Health Scholarships


Any client who is awarded any scholarship (whether full or partial) towards one of the TH Events agrees to be bound by the terms and conditions set forth on this page. In the case of transferring to a different program, the terms and conditions set forth herein shall govern the possibility, additional cost and manner of transfer.

A Credit Transfer will be issued solely on the discretion of TH, and is considered by TH on a case by case basis.

Inclusions and Exclusions


Inclusions
Each one of the TH events are run uniquely to meet the different objectives of each event. Inclusions are subject to change and may vary for each event:

  1. Tolman Health Academy Virtual  – Inclusions are noted here.

  2. H•E•A•L (Health Education And Lifestyle) Virtual – Inclusions are noted here.

  3. Know Thyself Fast Virtual – Inclusions are noted here.

  4. Tolman Activation Tours – Includes everything listed on the itinerary for the event in which you have enrolled, unless stated otherwise.

  5. Tolman Longevity Tours – Includes education only.

  6. Know Thyself Journey – Inclusions are noted here.

  7. Djedi – Inclusions are noted here.

Coach Consultations
Where a free Coach consultation has been offered with your event purchase, the consultation appointment must be booked within 30 days of the event finishing. After the 30 days have passed, the free consultation is no longer valid.

Event recordings are included with each event. Access to these recordings are available for thirty (30) days after the event has concluded. After thirty (30) days, access will be removed.

Exclusions
All other expenses that are required to attend the event, and not noted in the Inclusions above. Expenses that may be excluded, depending on the event you are attending, include but are not limited to:

  1. Travel insurance

  2. Accommodation

  3. Flights

  4. Airport transfers

  5. Visas

  6. Car hire

  7. Meals

  8. Activities

Participation Disclaimer


By participating in an online session, facilitated by Tyler Tolman or a Tolman Health Coach, you acknowledge that the TH representative is not a medical doctor, medical professional, or mental health professional, and does not give medical advice. Any online sessions are not a substitute for a professional medical treatment or advice and does not purport to provide medical information or diagnoses. All the information shared by the TH representative is of his/her opinion and it should not be used in place of your physician or medical professionals. 

 

The TH representative does not represent or guarantee that participants will experience any result or outcome by implementing any recommendation or advice provided.

 

You understand, when participating in suggested  exercises, you are doing so at your own risk, and you are responsible for monitoring your own health and ability levels. You are responsible for stopping the process at any time you feel unusual discomfort.

 

The TH representative and their officers, employees, agents, contractors, consultants and representatives assume no responsibility or liability for any consequences, including any injury, death, damage, loss, delay, cost, expense, or inconvenience arising directly or indirectly from advice, opinions, or any action or inaction taken by you as a result of the information provided to you or by participation in the session.

 

You understand it is advised to not partake in any alcohol or recreational drugs the day prior to any online sessions.

 

Online sessions include, but not limited to, Breathwork, Emotional Clearing, Sound Healing, any other healing modalities. 

 

Breathwork Sessions

You understand the following medical conditions mean you need to approach breathwork with caution and, should you choose to participate, you need to do so at a slower pace than most people. This is your responsibility. 

  • Pregnancy (if pregnant no breath holds or belly pumps)
  • Epilepsy
  • Recent surgery 
  • Cardiovascular issues
  • High blood pressure not controlled by medications
  • Aneurysms
  • Glaucoma
  • Heavy medication
 

Travel and Health Insurance


We recommend purchasing adequate comprehensive travel insurance for any event where travel and/or accommodation is required to attend a TH event. 

It is the Attendee’s responsibility to ensure their travel insurance covers all expenses that may arise during travel including, but not limited to:

  1. Travel delay/cancellation

  2. Illness/personal injury

  3. Loss or damage

  4. Medical treatment

  5. Repatriation

  6. Force Majeure

  7. Other unforeseen circumstances

The Attendee should also provide a copy of their travel insurance to their emergency contact prior to departure.

For overseas events, comprehensive travel MUST be purchased by the attendee, and details of the insurance is provided to TH prior to attending the event.

Disclosure


We may pay commissions to third parties arising from your entering into this agreement with us.

Photography & Videos


We will at times take photographs and videos during our retreats for our website, social media and promotional material, including adverts. 

If you do not wish to be photographed or included in videos, please let the events team / events manager know this when you arrive.

Privacy Policy


TH believes in protecting your privacy. Any personal information provided will be used in accordance with the Privacy Policy section of these Terms.

Inclusive Terms


In addition to the TH Events terms, the following sections also form part of the TH Terms and Conditions. Proceeding with your event registration means you also agree with these terms:

  • Refund Policy

  • Indemnity

  • General Disclaimer

  • Privacy Policy
  • Cookie Policy

Please read these terms and conditions carefully before booking a Tolman Health Hub (“HUB”) stay. Registration to stay at a Tolman Health Hub means that you agree to all HUB Terms.

Any participation in any of these services, will constitute worldwide acceptance and be bound by the terms of this binding legal agreement (referred to herein as “Agreement”), owned by Tolman Health Limited (referred to herein as “we”, “us”, “our”, or “TH”) and our users or buyers (“you” or “Attendee”).

All TH programs and its components are offered for informational and educational purposes only and are not intended to be a substitute for professional medical advice, diagnosis or treatment.  All the information shared at TH programs are our opinions and should not be used in place of the advice of a physician or medical professional. Any dietary or lifestyle changes implemented as a result of the information provided is done at your own discretion, and you understand that you are responsible for your own health and any desired outcomes.

We reserve the right, at our sole and absolute discretion, to change, modify, add, or remove portions of these terms at any time without notice and, unless otherwise indicated, such changes will become effective immediately. Therefore, please check these terms periodically for changes. Your continued participation towards booking or usage of the HUB following the posting of changes to these terms will mean you accept those changes.

Deposit and Payments

All payments will be processed via credit card at the time of booking a stay at the HUB. The client is responsible for notifying TH of any changes to credit card details prior to payments being processed.

Deposit

A deposit, in an amount agreed at the time of registration, may be paid to secure your booking.

Payment Plan

Payment plan options are not available for all programs or stays.

Payment plans will be scheduled on mutually agreed upon processing dates.

All payment plans incur an additional administration fee to cover costs incurred with facilitating the payment plan, and will be added to the final cost of your stay at the HUB.

Final Payment

The final payment for your HUB reservation must be processed no later than 30 days prior to your stay at the HUB, unless otherwise stated. 

The Client is only considered confirmed to stay at the Tolman Healing HUB once payment has been received in full.

 

Prices and Third Party Fees


Our nominated currency is AUD, therefore all prices are quoted and payable in this currency, unless otherwise specified.

Bank Fees – THP is a global company. We are not responsible for additional fees charged by banks for international transaction fees. Please check with your bank prior to purchasing to inquire if additional fees apply.

Customs Fees – Every country is different with its customs regulations for charging fees, whether they exist and, if so, how much. We are not responsible for overseas orders should they incur additional customs charges. It is recommended to contact your local customs office to inquire further.

 

Refunds


Once the first payment has been made, you are entitled to 7 days as a cooling off period where you can change your mind and cancel your reservation at the HUB.

Cancellations made during the 7 day cooling off period will incur a 5% processing fee, calculated on monies received to date. This fee will be deducted from the amount to be refunded.

Refunds will be processed on the same credit card that was initially provided to process payments, unless otherwise advised.

After the 7 day cooling off period, a refund will NOT be processed.

Death


Where the Client passes away, a death certificate must be provided to process a refund. A refund may be provided per the following:

  1. Death occurs prior to the scheduled stay
    More than 45 days – full refund of monies received, less a 10% administration fee.
    Less than 45 days – full refund of monies received, less 30% administration fee.
  2. Death occurs during the scheduled stay

We do NOT refund any monies received once your stay at the HUB has commenced, due to financial commitments by TH. The Client’s emergency contact person assumes all responsibility of the emergency process as soon as our team has contacted them. Your nominated emergency contact must agree to these terms, therefore we strongly recommend providing him/her with a copy of this Agreement.

All clients MUST HAVE travel insurance to book in and stay at the HUB. 

Cancellation and Rescheduling


TH reserves the right to reschedule or cancel your stay at the HUB if we feel it is necessary and in the best interest for both parties (You and TH), this includes instances of Force Majeure.

We will notify you in writing no later than 30 days before the booking is due to begin, except for Force Majeure, unusual or unforeseen circumstances outside the TH’s control. In which case, we will transfer your booking to a later date. Monies paid will not be refundable and TH will not be held liable for any compensation.

Client

If you need to reschedule your stay at the HUB, notification must be provided to [email protected] in writing no less than 30 days prior to your check-in date and rescheduling with no fee is limited to a one-off occasion. If you need to reschedule your booking within the 30 day window, or more than once, there will be a 30% change fee applied. 

Cancellations within 30 days of your scheduled stay will be liable for the entire booking fee. 

Covid-19

If you have tested positive for Covid-19 within 10 days prior to your arrival. You must test negative prior to your scheduled booking. 

Canceled bookings due to Covid-19 will be noted as a credit and must be rescheduled within 6 months of the original scheduled stay.

 

Travel and Health Insurance


We recommend purchasing adequate comprehensive travel insurance prior to your stay at a Tolman Health HUB location. 

It is the Client’s responsibility to ensure their travel insurance covers all expenses that may arise during travel including, but not limited to:

  1. Travel delay/cancellation
  2. Illness/personal injury
  3. Loss or damage
  4. Medical treatment
  5. Repatriation
  6. Force Majeure
  7. Other unforeseen circumstances

The Client should also provide a copy of their travel insurance to their emergency contact prior to departure.

For overseas events, comprehensive travel MUST be purchased by the client, and details of the insurance is provided to TH prior to attending the event.

Disclosure


We may pay commissions to third parties arising from you entering into this agreement with us.

Photography & Videos


We will at times take photographs and videos during our retreats for our website, social media and promotional material, including adverts. 

If you do not wish to be photographed or included in videos, please let the events team / events manager know this when you arrive.

Privacy Policy


TH believes in protecting your privacy. Any personal information provided will be used in accordance with the Privacy Policy section of these Terms.

Inclusive Terms


In addition to the Tolman Health Hub Terms, the following sections also form part of the TH Terms and Conditions. Proceeding with your HUB booking means you also agree with these terms:

  • Refund Policy
  • Indemnity
  • General Disclaimer
  • Cookie Policy

Welcome to the Tolman Health Products website (the Website), which is owned and operated by Tolman Health Pte Ltd of 19th Floor, Golden Centre, 188 Des Voeux Rd, Central Hong Kong, Hong Kong, referred to as ‘we, us, our, THP or TT’. 

Access to the Website is conditional upon acceptance and compliance with the terms, conditions, notices and disclaimers contained in this document (referred to as Terms). The use of, and/or access to, the Website constitutes your agreement to the Terms.

We reserve the right to amend the Terms at any time. Although we may notify you of any amendment, revision or modification, it is your responsibility to periodically review the Terms. You agree to be bound by such changes, modifications or revisions as made by us from time to time.

These terms apply to all products sold on the Website, including but not limited to, Health Products, Ancient Egyptian Tools and EMF Protection. Please read these Terms carefully before submitting your order. Any paid purchases from Tolman Health Products means that you agree to all Store Terms.

 

Customer Service


THP is committed to providing exceptional customer service and quality products. We strive to respond to email enquiries within 48 hours.  

We endeavour to make sure that all products listed on our website are currently in stock, pricing is true and correct and dispatched in a timely manner.

Product enquiries must be submitted within 2 months of an order being submitted to allow THP to fully investigate and provide a solution, if appropriate.Enquiries submitted outside this time period may not be eligible for further investigation.

 

Shipping and Delivery


We deliver all products worldwide. Shipping costs are calculated, based on the size and weight of the total package and destination, in the shopping cart and will be added to the order total before checkout. 

Shipping times are estimated at between 3-21 business days depending on the destination. We are not responsible when delivery has been delayed outside of our control, or if the item has been deemed lost by the postal company.

If, at the time of dispatching, shipping costs greatly exceed what has been charged at the checkout, THP will contact you to pay the additional shipping fees.

Health Products and Ancient Egyptian Tools
These products are dispatched from our fulfillment centre located in Victoria, Australia.

Orders are dispatched within 48 business hours* of the order being placed.

*The Express Shipping option commences from the time of dispatching.

EMF Protection

Orders for EMF products are dispatched from our supplier located in Bali, Indonesia.

EMF products are made-to-order and therefore are dispatched within 7-14 days of order being placed.

A residential address must be provided for EMF Protection orders as Indonesia postal services do not ship to P.O. Boxes.

 

Incorrect Shipping Information


Be sure to carefully enter the address where your package(s) will be shipped. Customers are responsible for fees incurred where delivery cannot be completed due to incorrect shipping information provided by the customer, or P.O. Boxes that are supplied but cannot be delivered to.

 

Returned Packages


In the event your package has been returned to our warehouse for reasons included, but not limited to, incorrect details provided on order or the package not being collected, standard shipping costs will apply to resend the order. 

Tracking information is provided via email at the time a package is dispatched to assist with keeping track of its delivery status.

Refunds will not be provided for these items, please refer to the Refund Policy section of these Terms. 

 

Damaged Goods


We are not responsible for any parcels that have been lost or damaged during the delivery process.

If your parcel, and/or goods have been damaged in transit, we will ask for proof of such damage before establishing whether a refund or replacement will take place. Please Contact Us in these instances.

 

Availability of Products


In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, the option to put on backorder, or a full refund.

 

Not for Resale


When purchasing any products from the Tolman Health Products online store, at retail value, you agree that you are not authorized to resell these products above the recommended retail price.

Any interest to resell our products must be registered through our Wholesalers program.

 

Refunds and Returns


A choice between a refund, exchange or credit may apply where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised.

 

In accordance to our Refund Policy, the following applies for: 

Tolman Health Products

Food Products and Cleanses – Please choose your products carefully. Due to food health and safety reasons, once these items have been dispatched, we do not provide refunds if you simply change your mind or made a wrong decision. This applies to returned products, even if unopened, as they cannot be re-shelved for selling.

Enema Kits – For health and safety reasons, we do not accept a return or exchange of enema kits.

eBooks + Online Masterclasses – Due to ebooks and online masterclasses being provided electronically via email, refunds are not available for these purchases.

Ancient Egyptian Tools and EMF Protection Products

You will be entitled to a refund or exchange where we are required to do so under any relevant laws. You may ask for a refund or exchange if an item has a major problem or is significantly different to what you asked for. 

You will not be entitled to a refund where you have made a wrong selection, changed your mind or if you require another size. All refunds are at Tolman Health’s discretion.

 

Returns for Ancients Egyptian Tools and EMF Protection

If you wish to return an item to us, we recommend that you do so as soon as possible after becoming aware of the issue prompting your request for a refund or exchange. Delayed claims for refunds or exchanges may lead to your request for an exchange or refunds being rejected.

We reserve the right to assess the condition of a returned item prior to offering a refund or exchange. This may result in a refund or exchange being refused by us. You may be entitled to a refund equal to the cost of the item only. You may be entitled to an exchange for an identical item, or one of a similar value.

 Please make sure items are: 

  • Fully priced items
  • New and unworn
  • No makeup or fake tan marks
  • Do not smell of perfume, strong scents or deodorant
  • Sent back within 14 days of receiving for city areas, 21 days for remote or country areas and 21 days for International parcels

Return Delivery Charges

All shipping costs will be the responsibility of the customer and are non-refundable, except in cases where we have made a shipping error.

Provision of Refunds or Exchanges to You

After assessing the condition of the returned item/s, your refund is approved, we will send you an email confirming that your refund will be issued. Refunds will generally be processed within 5-7 business days of our receipt of returned items.

All refunds will be issued via the same payment method used to purchase the items. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within five (5) days of us notifying you that a refund has been issued.

 

Prices and Third Party Fees


Our nominated currency is AUD, therefore all prices are quoted and payable in this currency, unless otherwise specified.

Bank Fees – THP is a Hong Kong registered company. We are not responsible for additional fees charged by banks for international transaction fees. Please check with your bank prior to purchasing to inquire if additional fees apply.

Customs Fees – Every country is different with its customs regulations for charging fees, whether they exist and, if so, how much. We are not responsible for overseas orders should they incur additional customs charges. It is recommended to contact your local customs office to inquire further.

 

Inclusive Terms


In addition to the Tolman Health Products Terms, the following sections from the full Tolman Health Terms and Conditions also form part of these Terms. Proceeding with your order means you also agree with these terms:

  • Refund Policy
  • Indemnity
  • General Disclaimer
  • Privacy Policy
  • Cookie Policy

 

Applicable Law


The Terms of Use are governed by and construed in accordance with the laws of Hong Kong. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the Courts of Hong Kong and Courts of Appeal from them for determining any dispute concerning the Terms of Use.

 

Contacting us


Please contact us if you have any questions relating to our Terms of Use.

Welcome to the Tolman Health Products website (the Website), which is owned and operated by Tolman Health Pte Ltd of 19th Floor, Golden Centre, 199 Des Voeux Rd, Central Hong Kong, Hong Kong, referred to as ‘we, us, our, THP or TT’. 

Please note that placing your wholesale order with us (THP) and our services are subject to the following terms and conditions. If you do not agree with these terms and conditions, you may not open a wholesale account or place any wholesale orders on the Tolman Health Products website (the ‘Website’). 

These Terms of Service (the ‘Terms’) is a binding contract between you and THP when you place your order with us. You must agree to and accept all of the terms, or you may not use or access the services and offers at any time. The following Terms apply to all wholesalers. By placing your wholesale order with us, you agree to our Terms.

If you have any questions, comments or concerns regarding these Terms, please feel free to contact us

 

Tolman Health Products Rights and Obligations


THP reserves the right to terminate this agreement and your continued participation as a wholesaler immediately and without notice to you should you commit fraud in your use of the THP brand or should you abuse this relationship in any way. If such fraud or abuse is detected, you will still be liable for any products shipped up to and including date of termination.

 

Grants of Ownership & Licenses


You are only entitled to use the Licensed Materials to the extent that our relationship remains in good standing. You agree that all uses of the Licensed Materials will be on behalf of THP and the good will associated therewith will insure to the sole benefit of THP.

Each party agrees not to use the other’s proprietary materials in any manner that is disparaging, misleading, obscene or that otherwise portrays the party in a negative light. Each party reserves all of its respective rights in the proprietary materials covered by this license. Other than the license granted in this Agreement, each party retains all right, title, and interest to its respective rights and no right, title, or interest is transferred to the other.

You agree that you are an independent contractor, and nothing in this agreement will create any partnership, joint venture, agency, franchise, sales or employment relationship between you and THP. You will have no authority to make or accept any offers or representations on our behalf. You will not make any statement that reasonably would contradict anything in this section.

 

Online Sales


Wholesale accounts are available to brick-and-mortar retailers, or online retailers with their own storefronts (websites). Businesses are forbidden from selling THP products on any other online retail outlet. THP products may not be sold on Amazon, eBay, Etsy, Walmart or through Facebook Buy-in Groups or any other means. 

 

New Account Terms for Wholesalers


All product sales will be shipped on a pre-paid basis once ordered from the website.

 

Placing Orders


All wholesale orders must be submitted via our online store at www.tolmanhealth.com.

 

Recommended Retail Price (RRP)


Any product ordered through your wholesale account shall only be sold at or higher (to accommodate shipping markups) than the RRP, as determined or updated by THP from time to time.

In case you offer discounts to sell any products purchased from THP, the aggregate value of such discounts shall be limited to twenty percent (20%) of the RRP, and any such promotional event shall not be longer than two (2) weeks. 

 

Wholesale Pricing and Minimum Order Value


Our nominated currency is AUD, therefore all prices are quoted and payable in this currency, unless otherwise specified. 

All approved wholesalers will receive 20% off the RRP, with a minimum order of $500 AUD, plus the cost of shipping. Wholesale prices are applicable for health products only. 

Prices are subject to change without prior notice. If we find that the price of any product is quoted incorrectly, we reserve the right to rectify such errors and omissions even if you have already placed your order. We will inform you of the correct price as soon as we can, and you will have the option to cancel your order or proceed with your order at the rectified wholesale price.

Our wholesale prices and price lists of products made available by THP shall be deemed as Confidential Information, to be used by retailers only. Publishing, revealing, or disseminating any Confidential Information disclosed to the retailers is strictly prohibited without prior written consent from THP.

Any failure to maintain the confidentiality of our wholesale prices may result in termination of your wholesale account and THP may seek compensation for damages caused by your breach of confidentiality obligations.

Third Party Fees

Bank Fees – THP is a Hong Kong registered company. We are not responsible for additional fees charged by banks for international transaction fees. Please check with your bank prior to purchasing to inquire if additional fees apply.

Customs Fees – Every country is different with its customs regulations for charging fees, whether they exist and, if so, how much. We are not responsible for overseas orders should they incur additional customs charges. It is recommended to contact your local customs office to inquire further.

Exclusions


Unless otherwise approved, wholesale pricing is not applicable for Egyptian Jewellery, EMF Clothing, online programs or Health Product Kits. 

 

Shipping for Wholesalers


Please see Shipping and Delivery.

 

Returned Goods for Wholesalers


Please see Returns and Refunds.

 

Copyrights and Brand Assets


THP may provide product images and other brand assets that you request for your business promotion. Please acknowledge that all promotional and marketing materials, including but not limited to blog articles, images, illustrations, and audio-visual media are fully protected by copyrights, owned and controlled by THP or the respective providers.

No material from this website, or any website owned, operated, licensed or controlled by THP may be copied, posted, published, reproduced, republished, transmitted or distributed without prior written consent from THP. Using any of our copyrighted material or brand assets by wholesalers, retailers, resellers, or consumers without giving proper credit to THP is strictly prohibited.

 

Inclusive Terms


In addition to the Tolman Health Wholesaler Terms, you also agree to the Tolman Health Products Terms of Service, and the following sections from the Tolman Health Terms and Conditions also form part of these Terms. Proceeding with your order means you also agree with these terms:

  • Refund Policy
  • Indemnity
  • General Disclaimer
  • Privacy Policy
  • Cookie Policy

 

Applicable Law


The Terms of Use are governed by and construed in accordance with the laws of Hong Kong. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the Courts of Hong Kong and Courts of Appeal from them for determining any dispute concerning the Terms of Use.

The websites owned by Tolman Health, including but not limited to, tylertolman.com, tolmanhealinghub.com, tolmancoaching.com, iamempowerd.com, ancientegyptiantools.com, tolmanhealth.com, and their associated social media pages, and any Tolman Health online membership platform (collectively referred to as the Website), contains information written by a variety of sources. This information is based on the personal experience of our educators, who share for educational and informational purposes only. It should not be used as a substitute for professional medical advice, diagnosis or treatment. Always consult your professional healthcare providers before beginning any new treatment or health regime.

It is your responsibility to research the accuracy, completeness, and usefulness of all opinions, services, and other information found on the TH websites. TH assumes no responsibility or liability for any consequence resulting directly or indirectly from any action or inaction you take based on the information found either on the TH websites or via links provided on the TH Websites.

The TH websites often include guest posts and moderated comments containing the personal opinions and experiences of others. These opinions are not necessarily the views of TH. TH does not control, monitor or guarantee the information contained in external web sites that are linked to from our site, and does not endorse any views expressed or products or services offered therein.

 

Your Health


While we make every effort to ensure that we accurately represent all the products and services on the TH websites and their potential for health, longevity and wellbeing, it should be noted that there is no guarantee that you will achieve these results and you accept that the outcomes differ by individual. You agree to make informed decisions based on your own personal circumstances after consulting your professional healthcare providers.

The information provided within the TH websites, and TH representatives, is strictly for the purposes of information only and is not a replacement or substitute for professional advice, doctors visit or treatment. The provided content should serve, at most, as a companion to a professional consultation. It should under no circumstance replace the advice of your primary care provider. You should always consult your primary care physician prior to starting any new fitness, nutrition, weight loss or health regime. Use of the programs, advice, and information contained in this website is at the sole choice and risk of the reader or participant.

The TH events and programs promote a healthy lifestyle for life. We do not promote short term extreme weight loss or miracle health cures. Having more energy and losing 1 to 2 pounds a week of fat loss would be considered a typical result from an individual following the TH lifestyle recommendations of eating fruits and vegetables and doing regular exercise but results are highly individualistic.

 

Testimonials


Every results-based testimonial on the TH websites is from an individual who has followed the teachings of our educators. Some testimonials were unsolicited. Some testimonials were from individuals who participated in one of TH’s events and submitted videos answering questions about their experience with regards to the event, retreat or product as well as before and after photos.

Before and after photos were not retouched or altered. Results were self-reported by the participants and therefore cannot be confirmed. Results may not be typical. Every effort has been made to accurately represent this product and it’s potential.

The testimonials, case studies and examples used are exceptional results, which may, but do not necessarily apply to the average person. They are not intended to represent or guarantee that anyone will achieve the same or similar results. Examples in these materials are not to be interpreted as a promise or guarantee. Any claims made or results reported are not typical. Your Results may vary. Where specific examples are quoted from individuals there is no assurance you will do as well. Each individual’s success depends on his or her background, unique circumstances, desire and motivation.

 

Affiliates


Where you have chosen to become a Tolman Health Affiliate, you agree that TH provides no assurance that examples of past successes can be duplicated in the future. TH cannot guarantee future results and/or success and is not responsible for your actions or the actions of your clients.

The use of our information, products and services should be based on your own due diligence and you agree that TH is not liable for any outcome that is directly or indirectly related to the use of our information, products and services reviewed or advertised on this website.

Affiliate Terms and Conditions should be read in conjunction with the TH websites’ Terms and, as an Affiliate, you agree to abide by these terms and conduct yourself with complete integrity, which means you serve your customers well, you don’t spam, and you follow the industry and consumer laws, guidelines and codes of ethics relevant in your country.

 

Earnings Disclaimer


TH makes reasonable effort to ensure that the information shared is accurate. As a Tolman Health Affiliate, it should be noted that statements made by TH as to possible earnings are estimates only of what we think you can possibly earn. There is no guarantee that you will achieve these results and you accept the risk that the earnings and income statements differ by individual.

As with any business, your results may vary and will be based on your individual capacity, business experience, expertise, and level of desire. There are no guarantees concerning the level of success you may experience. The testimonials and examples used are exceptional results, which may not apply to the average purchaser, and are not intended to represent or guarantee that anyone will achieve the same or similar results. Each individual’s success depends on his or her background, dedication, desire and motivation.

There is no assurance that examples of past earnings can be duplicated in the future. We cannot guarantee your future results and/or success. There are some unknown risks in business and on the internet that we cannot foresee which could reduce results you experience. We are not responsible for your actions.

The use of our information, products and services should be based on your own due diligence and you agree that TH is not liable for any success or failure of your business that is directly or indirectly related to the purchase and use of our information, products and services reviewed or advertised on this website.

Online Programs & Subscriptions Memberships


Refunds are not available for any of TH’s online programs, nor for subscription memberships where a payment has already been processed.

Events


To participate in your scheduled event, payment in full must have been received by the deadline prior to your event starting.

Please refer to the TH Events section of these Terms and Conditions.

Products


Food Products and Cleanses – Please choose your products carefully. We do not provide refunds if you simply change your mind or make a wrong decision. Due to food health and safety reasons, returned products, even if unopened, cannot be re-sold.

Enema Kits – For health and safety reasons, we do not accept a return or exchange of enema kits.

eBooks + Online Masterclasses – Due to ebooks and online masterclasses being provided electronically via email, refunds are not available for these purchases. 

A choice of a refund, exchange or credit may apply where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised.

Tolman Health is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our fortnightly newsletter (if applicable) and to personalise your shopping experience with us.

Owner and Data Controller


Tolman Health Limited 
19th Floor, Golden Centre
188 Des Voeux Rd
Central Hong Kong,
Hong Kong
Contact Us

What Information Is Collected?


The types of Personal Data that this Website collects, by itself or through third parties, includes Cookies, Usage Data, and information provided by you through our webforms that may include: First Name, Last Name, Phone Number, Address and Email Address.

How Is Your Information Collected?


We collect the information you provide to us when you make a purchase on our website, make a purchase in person at an event, fill in an enquiry form or subscribe to receive email newsletters.

Why Is Your Information Collected?


The information you provide to us is used to provide you with personalised, more relevant services, and to communicate with you.

Purpose


We may ask for information from you when you register for an event or program, make a purchase, sign up for our newsletter, request a resource, or respond to a survey or marketing communication.

We ask for this information:

  1. To allow us to provide a more customized service or communication
  2. To offer a contest, promotion, survey or training event
  3. To follow up with you after an email, phone or web-based inquiry

Types Of Information


Personal Information

Personal information is only collected with your consent when you provide it to us. This includes your name and email you submitted so that you could receive communication from us on the subject of health and learning.

Emails include delivery of specific digital information you have requested. Fulfilment of your requested order may include related follow-up communication or informational updates to the order.

Purchasing Or Registration Information

When you purchase goods or services from TH, or register for a training or coaching program, we collect the information necessary to process the transaction, such as credit card information, full address and telephone number. Credit card and Paypal information is processed through a third-party payment processor.

Non-Personal Information

The website collects non-personal information such as a domain name and IP address. These reveal nothing personal about you other than the IP address from which you accessed the website. This information is used for internal purposes to maintain, evaluate and improve the service of the TH website.

Security


The security of your information is protected. When you enter personal or financial information on a TH order form, your information is encrypted by a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology – 128-bit SSL encryption is the current industry standard.

Although we follow accepted industry standards to protect your personal information, no method of transmission or storage over the internet is 100% secure. It is up to you to be careful where you submit your personal information.

If you have any questions regarding our security policy, please contact our customer support centre.

Cookies


TH uses cookies to allow you to log in to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from TH only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our website, or any other website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Disclosure Or Sharing Of Information To Outside Third Parties


TH will not share, sell or give away the information we collect from you to outside parties for any marketing purposes whatsoever. This includes third parties who may promote TH services as our affiliates.

Privacy When You Access Third-Party Websites


You may be able to access third-party websites directly from TH, or from our emails. This Privacy Policy does not extend to third-party sites, as we have no control over what others do with your information. We suggest you review their privacy policy before revealing information to other sites.

Your Rights


Types Of Data Collected

Among the types of Personal Data that this Website collects, by itself or through third parties, there are: Cookies, Usage Data, and information provided by you through our web forms that may include First Name, Last Name, Phone Number, Address and Email Address.

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in case of Usage Data, collected automatically when using this Website.

Any use of Cookies – or of other tracking tools – by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy.

The Rights Of Users

You have the right to request access to the data that we have, to rectify it and to erase your information from our database. If your data is not removed upon your request, you have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.

In particular, Users have the right to do the following:

  1. Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
  2. Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
  3. Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
  4. Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
  5. Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
  6. Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
  7. Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used and machine readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract which the User is part of or on pre-contractual obligations thereof.
  8. Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Methods Of Processing

The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.

The Owner may process Personal Data relating to Users if one of the following applies:

  1. Users have given their consent for one or more specific purposes. Note: Under some legislations, the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
  2. Provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
  3. Processing is necessary for compliance with a legal obligation to which the Owner is subject;
  4. Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
  5. Processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.

In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for. Users can update their communication preferences at any time by clicking on the link provided at the bottom of any email received from Tolman Health. 

Contacting The User


Contact Form On This Website

By filling in the contact form with their Data, the User authorizes this Website to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

Mailing List Or Newsletter

By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Website. Your email address might also be added to this list as a result of signing up to this Website or after making a purchase.

Content Commenting

Content commenting services allow Users to make and publish their comments on the contents of this Website.

Depending on the settings chosen by the Owner, Users may also leave anonymous comments. If there is an email address among the Personal Data provided by the User, it may be used to send notifications of comments on the same content. Users are responsible for the content of their own comments.

If a content commenting service provided by third parties is installed, it may still collect web traffic data for the pages where the comment service is installed, even when Users do not use the content commenting service.

Subject Access Request (SAR)


You may request us to send you details about any PII data that we may hold about you, or you may request that we correct any errors, or delete any/all PII data about you.

SAR Fee

In accordance with the GDPR, any SAR is provided free of charge within 30 days, unless a particular SAR is subject to other regulatory requirements as defined within the GDPR, in which case we will inform you as required by those specific regulations.

Changes To This Policy


We change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. If changes are significant, we’ll provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).

Please note that the content of this page can change without prior notice.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

The cookies we use are “analytical” cookies. They allow us to recognize and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

You can find more information about the individual cookies we use and the purposes for which we use them below:

 

Analytics


The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behaviour.

 

Google Analytics (Google Inc.)


Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services.

  1. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
  2. Personal Data collected: Cookies and Usage Data.
  3. Place of processing: United States – Privacy Policy – Opt Out.

 

Facebook Ads Conversion Tracking (Facebook, Inc.)


Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed on this Website.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy.

 

Content Commenting


Content commenting services allow Users to make and publish their comments on the contents of this Website.

Depending on the settings chosen by the Owner, Users may also leave anonymous comments. If there is an email address among the Personal Data provided by the User, it may be used to send notifications of comments on the same content. Users are responsible for the content of their own comments.

If a content commenting service provided by third parties is installed, it may still collect web traffic data for the pages where the comment service is installed, even when Users do not use the content commenting service.

 

Facebook Comments (Facebook, Inc.)


Facebook Comments is a content commenting service provided by Facebook, Inc. enabling the User to leave comments and share them on the Facebook platform.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy.

 

Email Marketing


We collect your name and email address when you register for a webinar or event, request a free resource or join a waiting list, via Keap (Privacy Policy).

We use this data to email you helpful information and industry news and to notify you of services and products you may be interested in. You can unsubscribe from our list at any time.

We additionally collect last name and postal address when you purchase a product or course, as part of our payment provider’s card verification process and sales tax collection.

 

Remarketing And Behavioural Targeting


This type of service allows this Website and its partners to inform, optimize and serve advertising based on past use of this Website by the User.

This activity is performed by tracking Usage Data and by using Cookies, information that is transferred to the partners that manage the remarketing and behavioural targeting activity.

In addition to any opt-out offered by any of the services below, the User may opt-out of a third-party service’s use of cookies by visiting the Network Advertising Initiative opt-out page.

 

Facebook Remarketing (Facebook, Inc.)


Facebook Remarketing is a remarketing and behavioural targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising network.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States – Privacy Policy – Opt Out.

 

Facebook Custom Audience (Facebook, Inc.)


Facebook Custom Audience is a remarketing and behavioural targeting service provided by Facebook, Inc. that connects the activity of this Website with the Facebook advertising network.

Personal Data collected: Cookies and email address.

Place of processing: United States – Privacy Policy – Opt Out.

 

Interaction With External Social Networks And Platforms


This type of service allows interaction with social networks or other external platforms directly from the pages of this Website.

The interaction and information obtained through this Website are always subject to the User’s privacy settings for each social network.

This type of service might still collect traffic data for the pages where the service is installed, even when Users do not use it.

 

Twitter Tweet Button And Social Widgets (Twitter, Inc.)


The Twitter Tweet button and social widgets are services allowing interaction with the Twitter social network provided by Twitter, Inc.

Personal Data collected: Cookies and Usage Data.
Place of processing: United States – Privacy Policy.

 

Facebook Like Button And Social Widgets (Facebook, Inc.)

The Facebook Like button and social widgets are services allowing interaction with the Facebook social network provided by Facebook, Inc.

Personal Data collected: Cookies and Usage Data.
Place of processing: United States – Privacy Policy.

 

LinkedIn Button And Social Widgets (LinkedIn Corporation)


The LinkedIn button and social widgets are services allowing interaction with the LinkedIn social network provided by LinkedIn Corporation.

Personal Data collected: Cookies and Usage Data.
Place of processing: United States – Privacy Policy.

 

How To Provide Or Withdraw Consent To The Installation Of Cookies


In addition to what is specified in this document, the User can manage preferences for Cookies directly from within their own browser and prevent – for example – third parties from installing Cookies.

Through browser preferences, it is also possible to delete Cookies installed in the past, including the Cookies that may have saved the initial consent for the installation of Cookies by this website.

Users can, for example, find information about how to manage Cookies in the most commonly used browsers at the following addresses: Google ChromeMozilla FirefoxApple Safari and Microsoft Internet Explorer.

With regard to Cookies installed by third parties, Users can manage their preferences and withdrawal of their consent by clicking the related opt-out link (if provided), by using the means provided in the third party’s privacy policy, or by contacting the third party.

Notwithstanding the above, the Owner informs that Users may follow the instructions provided on the subsequently linked initiatives by the EDAA (EU), the Network Advertising Initiative (US) and the Digital Advertising Alliance (US), DAAC(Canada), DDAI (Japan) or other similar services. Such initiatives allow Users to select their tracking preferences for most of the advertising tools.

The Owner thus recommends that Users make use of these resources in addition to the information provided in this document.

 

System Logs And Maintenance


For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) use other Personal Data (such as the IP Address) for this purpose.

 

Changes To This Policy


The Owner reserves the right to make changes to this policy at any time by giving notice to its Users on this page and possibly within this Website and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom.

Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

 

Owner and Data Controller

Tolman Health Ltd
19th Floor, Golden Centre, 188 Des Voeux Rd, Central Hong Kong, Hong Kong

Contact Us

 

Since the installation of third-party Cookies and other tracking systems through the services used within this Website cannot be technically controlled by the Owner, any specific references to Cookies and tracking systems installed by third parties are to be considered indicative. In order to obtain complete information, the User is kindly requested to consult the privacy policy for the respective third-party services listed in this document.

This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

This privacy policy relates solely to this Website, if not stated otherwise within this document.

 

Information Not Contained In This Policy


More details concerning the collection or processing of Personal Data may be requested from the Owner at any time.

TH shall not be held liable for any special or consequential damages that result from the use of, or the inability to use, the Services, even if TH has been advised of the possibility of such damages.

You agree to indemnify TH, its subsidiaries, affiliates, licensors, content providers, service providers, employees, agents, officers, directors, and contractors (collectively, the “Indemnified Parties”) against any loss, damages, liabilities and costs, including reasonable legal fees, sustained or in connection with any claim arising out of your use of this site, the Services or any breach of these Terms by you or any user of your account.

You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information accessed from this site.

 

Warranty Disclaimer


This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. You assume all responsibility and risk for your use of the Services. The Services are provided without any representation or warranties of any kind, whether express or implied.

To the fullest extent permitted by law, TH disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.

TH does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. TH does not warrant that the functions performed by the site or the service will be uninterrupted, timely, secure or error-free, or that defects in the site or the service will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.

While we make reasonable efforts to maintain the accuracy of the Services, errors or omissions may occur. We make no representation or warranties regarding the accuracy, completeness, performance or fitness for a particular purpose of the Services, or that the Services will meet your requirements, or as to the results that will be derived from using any of the information included in the Services.

 

Limitation On Liability


TH and its subsidiaries, affiliates, licensors, service providers, content providers, employees, agents, officers, and directors will not be liable for any incidental, direct, indirect, punitive, actual, consequential, special, exemplary, or other damages, including loss of revenue or income, pain and suffering, emotional distress, or similar damages, even if TH has been advised of the possibility of such damages.

The collective liability of TH and its subsidiaries, affiliates, licensors, service providers, content providers, employees, agents, officers, and directors, to any party (regardless of the form of action, whether in contract, tort, or otherwise) for any direct damages shall be limited to the greater of $100 or the amount you have paid for the Services giving rise to such liability.

You assume all responsibilities and obligations with respect to any decisions, advice, conclusions or recommendations made or given as a result of the use of the services, including without limitation any decision made or action taken by you in reliance upon the Services.

Links


During the provision of the Services, we may provide links to websites that we do not operate. We are not responsible for the content of any such websites, and you should direct any concerns regarding such websites to their respective site administrators or webmasters. Use of such websites will become subject to the rules and conditions of that site.

The inclusion of any link to a third-party site does not automatically imply TH endorsement, sponsorship or recommendation of that site. Links to such sites are provided as a service to users and are not sponsored by or affiliated with this site or TH.

Pricing Errors


In the event that a product is mistakenly listed on TH websites or events at an incorrect price, TH reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. TH reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, TH shall issue a credit to your credit card account in the amount of the incorrect price.

Your Content


You hereby grant TH the royalty-free, perpetual, irrevocable, worldwide, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and/or display any comment, remarks, suggestions, ideas, graphic, compilation or other information (“your Content”) communicated to TH through this site, and to incorporate your Content in other works in any form, media, or technology now known or later developed.

With the exception of any personal information that you submit through this site in accordance with the Privacy Policy, and unless otherwise advised by you in writing, TH will not be required to treat your Content as confidential, and may use it in its business (including without limitation, for products or advertising) without incurring any liability for royalties or any other consideration of any kind now or in the future. By posting your Content, you are guaranteeing to us that you have the legal right to post the content and that it will not violate any law or the rights of any person or entity.

Downloading Materials


In the provision of the Services, TH cannot and does not guarantee or warrant that downloadable files will be free of viruses, worms, Trojan horses or other code that may manifest contaminating or destructive properties. While doing our best to keep the Services free from such things, you are responsible for implementing sufficient protective procedures to satisfy your own requirements to maintain the integrity of your IT system or device.

Security


The Services are provided pursuant to these Terms and one individual licence per subscription membership. Therefore passwords used for this site are for individual use only. You will be responsible for the security of your password.

If you become involved in any violation of system security, TH reserves the right to release your details to system administrators at other sites for the purpose of resolving security incidents.

TH reserves the right to investigate suspected violations of these Terms and fully cooperate with any law enforcement authorities or court order requesting or directing TH to disclose the identity of anyone posting any messages, publishing or otherwise making available any materials that are believed to violate these Terms. By accepting these Terms you waive and hold TH harmless from any claims resulting from any action taken as a result.

Term


These Terms are applicable to you upon your accessing the TH websites, continued use of any of the TH websites and throughout any registration or shopping process. These Terms, or any part of them, may be terminated by TH without notice at any time, for any reason. Provisions including but not limited to copyrights, trademarks, proprietary information, disclaimers, express and implied warranties, limitation of liability, indemnification and jurisdiction, shall survive termination.

Notice


You agree that TH may deliver notice to you by means of email, a general notice on the site, or by other reliable methods, to the address you have provided to TH.

Miscellaneous


These Terms will be governed and interpreted pursuant to and in accordance with Hong Kong law, notwithstanding any principles of conflicts of law. You specifically consent to the personal jurisdiction of Hong Kong in connection with any dispute between you and TH arising out of these Terms or pertaining to the subject matter hereof.

If any part of these Terms is considered unlawful, void or unenforceable, that part or those parts will be deemed severable from the remaining terms and will not affect the validity and enforceability of any remaining provisions.

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